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AF Telecoms

A host of telecoms solutions, support services and products to suit your business needs

The Telecoms team at AF understand the difficulties rural and lone-working businesses can face when it comes to telecoms and digital infrastructure.

The Telecoms team is driven to support AF’s members in navigating the challenges and opportunities of an ever-advancing digital world.

Our portfolio brings together mobile, landline and broadband, offering members a varied and diverse mix of products. From government funding for broadband to dust resistant mobile phones, the Telecoms team will work with you to meet your unique business requirements.

We manage in excess of 6500 fixed line services and 15000 mobile network contracts

We understand how busy you are and how frustrating dealing with call centres can be. That’s why we handle that for you. From arranging the best tariff to suit your needs to mitigating risk and billing issue resolution. Our aim is to save you time, stress and money.

We can support you with the following:

Fixed-line services	Broadband	Mobile	Mobile Hardware	Tech-Support	Continuation services	New Business
Phone systems and maintenance contracts	Sourcing the best broadband solution	Range of tariff options from £0 pay as you use	New and refurbished mobile phones and tablets to suit all requirements	Device tuition	Contract Management	New member telecoms cost review
Managed switching service	Government funding options	Cashback rebate rewards for members	A range of protection accessories	Device trouble-shooting	Spend cap/triggers and extra cost notifications	New service proposals
While-you-wait fault testing and support	Managed support desk	Discounted Mobile Device Management licences	Repair services and warranty support	e-mail set up	Renewal notifications and tariff reviews	ISDN to VoIP conversions
Engineer appointment booking service	Engineer appointment booking service	Managed support desk	6% discount on Apple products	Contact, picture and video transfer	Renewal notifications	Solutions advice
Care level support packages (incl. 24/7 option	Wide range of contract and tariff options	All UK business mobile network contracts	Finance option available with 0% interest rate	Weekly tech-support clinic	Data monitoring advice and tools	Connectivity reviews

Fixed-line services
Phone systems and maintenance contracts
Managed switching service
While-you-wait fault testing and support
Engineer appointment booking service
Care level support packages (incl. 24/7 option

Broadband
Sourcing the best broadband solution
Government funding options
Managed support desk
Engineer appointment booking service
Wide range of contract and tariff options

Mobile
Range of tariff options from £0 pay as you use
Cashback rebate rewards for members
Discounted Mobile Device Management licences
Managed support desk
All UK business mobile network contracts

Mobile Hardware
New and refurbished mobile phones and tablets to suit all requirements
A range of protection accessories
Repair services and warranty support
6% discount on Apple products
Finance option available with 0% interest rate

Tech-Support
Device tuition
Device trouble-shooting
e-mail set up
Contact, picture and video transfer
Weekly tech-support clinic

Continuation services
Contract Management
Spend cap/triggers and extra cost notifications
Renewal notifications and tariff reviews
Renewal notifications
Data monitoring advice and tools

New Business
New member telecoms cost review
New service proposals
ISDN to VoIP conversions
Solutions advice
Connectivity reviews

Speak with our Telecoms team today to discuss your requirements. Call 01603 881 909 or email telecoms@theAFgroup.co.uk

Emergency Contact Numbers for AF Telecoms

To report your mobile lost or stolen:

Vodafone
– lost in the UK 03333040191
– lost abroad +447836191191
O2
– lost in the UK 0344 809 0202
– lost abroad +44 344 809 0202
EE
- 07953966250 UK or abroad

To report a landline or broadband fault:

Comm-Tech – 03003233303
Only landlines with Priority Care Level 4 will have their fault dealt with out of standard working hours. There are no escalated out of hours Care Levels assigned to broadband faults.

For guidance on terminating, migrating and moving telecoms services from AF, click the download below.

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If you have any queries or would like to find out more please get in touch.

info@theafgroup.co.uk 01603 881881 Honingham Thorpe, Colton, Norwich, Norfolk NR9 5BZ

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AF Telecoms

Emergency Contact Numbers for AF Telecoms

For guidance on terminating, migrating and moving telecoms services from AF, click the download below.

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