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AF Values
Service Excellence Responsibility Value
At AF, we care deeply about people...our staff, our members and our suppliers. Our values are rooted in this philosophy and strive to build relationships which connect and benefit the whole AF community.
Service
We will delight you in every transaction
We understand and agree people's expectations and accurately fulfil them
We care and demonstrate empathy in every interaction
We build genuine and long-term relationships
We work at a consistently high standard and provide the best quality service
We communicate in a positive and professional way
We leave a lasting and positive impression
We get things right and don't cut corners
Excellence
We strive to be outstanding in everything we do
We go above and beyond agreed expectations
We listen and understand people's requirements
We share expertise and knowledge
We take responsibility
Responsibility
We do what we say we'll do, with integrity
We understand the impact of our actions and act accordingly
We act with integrity and in the interests of AF, its people and the communities in which we do business
We are responsible and ethical
We are motivated and act in an efficient and productive way
We take ownership and see things through
Value
We add value
We ask the right questions to understand people's needs
We ensure we provide ease of purchase, continuously improving our processes
We act on requests in a timely way
We get things right first time, providing an efficient, reliable and trusted service
We identify beneficial opportunities across all of our services
We see and think beyond people's initial needs, helping to propose and deliver solutions
We plan and are well prepared
We forge strong relationships built on trust and commitment
Get in touch
Contact us
If you have any queries or would like to find out more please get in touch.
info@theafgroup.co.uk
01603 881881
Honingham Thorpe, Colton, Norwich, Norfolk NR9 5BZ
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