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Why you should register your zero-usage energy sites

03 March, 2021
Did you know that you can register zero usage sites to save time and reduce billing queries? It’s simple! Register for our zero-usage energy supply register.
If you have a non-half hourly energy supply which is currently not consuming energy and you expect will not do so for more than 3 months, we are now able to register and monitor this on our system. This will save you time taking monthly reads and stop estimated usage bills.

Bills will be validated using the same reads and will only generate standing charges for the expected period of zero consumption. This is particularly useful for sites with limited seasonal usage.
A guide to registering your zero-usage energy

To register, we will require you to email us the following information:
1. Provide the Meter Point Administration Number (MPAN)

Your MPAN will look like this on your energy bill (below). We only require the 13 digits from the bottom row, for example ‘1012345678910’ in the example shown.
2. Take the current reading(s) from the meter

A photo or set of photos is often the easiest way to record and send this to us. Please ensure you note reads on all registers along with the register type. This will be:
  • Single Rate or All Times
  • Two Rate – Day/Night or Normal / Low or Weekday / Other
  • Three Rate – Weekday/Eve & Weekend/Night
  • 3. Inform us of the date you expect consumption to recommence at that site

    We will contact you around this date to confirm that usage is due to commence or to postpone to a future date.
    If usage is set to recommence, we will advise the best dates to read the meter to ensure future bills reflect these reads.
    Once you've provided the details, we'll validate the information and contact you to confirm that your zero-usage registration has been processed. At this stage, we will let you know if we require any further information.

    To register for this service simply email the information above to:
    Get in touch

    Contact us

    If you have any queries or would like to find out more please get in touch. 01603 881881Honingham Thorpe, Colton, Norwich, Norfolk NR9 5BZ
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